Student Services Manager position available at Dalian, Liaoning province, China

intochina

INTO China (http://www.intohigher.com/china/en-gb/home.aspx) is a division of INTO University Partnerships, (http://www.into-corporate.com) headquartered in UK but working with in partnership with universities in the UK, the US and China to increase opportunities for university education globally.

INTO China effectively works as an outsourced international office for our university partners in China. This means that INTO is responsible for the marketing of the university globally, the recruitment of high quality international students to study at the university, and the provision of a full range of student support services to the students who choose to come and study in China.

DUFE is a specialist Finance and Economics University. It was founded in 1952 and is one of China’s top universities specialising in the finance, economics and banking disciplines. It consistently ranks in the top three of these specialist universities for graduate employability.

The university has 20,000 student and is situated in Hei Shi Jiao – close to the seaside and surrounded by lush green mountains.

The INTO China office is located across the road from the main DUFE campus, in the new state of the art educational facilities of the Global Institute of Finance and Economics (GIME). It is in close proximity to coffee shops, restaurants and a shopping plaza.

Key Accountabilities
•        Ensure the provision of a first point of contact for students with issues of a non-academic nature;
•        Manage and develop a small team of staff (including temporary staff as required) whose purpose is to provide a high quality student support service;
•        Ensure the delivery of core student services and emergency services during office hours;
•        Arrange induction and orientation sessions for new students;
•        Develop a social activities programme for students and arrange staff attendance at social events;
•        Advise students where to get further help or advice to resolve issues;
•        Conduct surveys and/or focus groups to assess student satisfaction;
•        Work with the INTO China Admissions staff to provide admissions support and pre-arrival information for applicants as required;
•        Liaise with the INTO China Marketing Team to produce interesting and compelling content for social media, newsletters and student testimonials;
•        Develop strong and productive working relationships with key DUFE staff;
•        Manage the arrival and registration of new students;
•        Assist students with the preparation of documentation and processing of applications for their Residence Permits, bank accounts etc.
•        Organise the out-of-hours emergency contact service;
•        Assist with on-shore recruitment activities to attract new students to DUFE.
•        Participation in INTO – DUFE committee and partnership management meetings
•        Other duties as required. INTO reserves the right to introduce changes in line with technological developments that may impact upon your job duties or methods of working.
Leadership
•        Leader and ‘face’ of INTO Students Services at DUFE on a day to day basis
•        Co-ordination of staff and interns tasks and work plans
People management
•        Management and development of support staff
•        Monitoring of staff welfare
•        Delegation and co-ordination of tasks to staff
•        Consideration of requests for leave
•        Identification of staff training needs.
Local Marketing
•        Engagement with ‘walk-in’ students
•        Promotion of INTO China at DUFE
Communication
•        Staff meetings
•        Student assemblies
•        Supervision of any written communication with students
University Partnership liaison
•        Regular liaison with DUFE International Office and Faculty staff as required
•        Ensure all returns, reports or other requirements are satisfied
Student support
•        Orientation and student Induction schedules
•        Logistics of Student residence permits
•        General student welfare support and assistance.
•        (Major issues of student welfare should be referred to senior managers in accordance with the Critical Incident Policy)
•        Student activities Program
•        Arranging / scheduling ‘Master Classes”
Financial
•        Liaise with Head of Student Services, Ass. Director – Partnerships & Operations, Finance Director and CCO on the development of Student Services operations budget
•        Administer approved budget

Application Documentation should be addressed to:
Ms Rui Qi
Head of Student Services
INTO China
Rui.qi@into.uk.com